PBX vs. VoIP: 7 Key Variations

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Each enterprise wants a telephone resolution. Traditionally, most corporations simply used a standard landline as a result of there weren’t any alternate options. However at this time, organizations have extra choices to select from, and most are torn between two decisions—PBX and VoIP. This in-depth information will break down the important thing variations between PBX and VoIP telephones so you possibly can decide which one is true for what you are promoting.

The 12 Greatest Telephone Methods For PBX vs. VoIP

As you examine the variations between PBX and VoIP, you additionally have to discover a enterprise telephone service that aligns together with your wants. These are our high suggestions for various enterprise varieties and use instances:

  • Nextiva — Greatest General VoIP Supplier
  • RingCentral — Greatest for Hybrid and Distant Work Environments
  • Ooma — Greatest for Small Companies That Need Easy Setups
  • 8×8 — Greatest VoIP Supplier for Worldwide Calling
  • Dialpad — Greatest AI Performance for VoIP Telephone Methods
  • GoTo Join — Greatest Function-Packed Entry-Degree VoIP Plan
  • Telephone.com — Greatest For Companies on a Tight Funds
  • Google Voice — Greatest Easy and Light-weight VoIP Telephone Service
  • Aircall — Greatest Constructed-In Name Administration Instruments
  • CallHippo — Greatest VoIP Telephone System for Business-Particular Compliance
  • 11Sight — Greatest One-Click on Audio and Video Calling for Gross sales and Advertising Groups
  • Zoom — Greatest Name Monitoring Options For Enterprise Customers

1. Name High quality and Reliability

One of the vital vital variations between PBX and VoIP is how every service is delivered. This supply technique straight impacts the standard of the calls and the reliability of the telephone service.

PBX (non-public department alternate) techniques depend on conventional PSTNs (publicly switched phone networks) to facilitate calls. PBX telephone techniques are much like conventional landlines within the sense that they use copper wiring and circuit switching. Whereas conventional landlines are usually used to attach two events, PBX telephones permit companies to function a non-public telephone community.

Because of this, PBX techniques are sometimes extremely dependable and supply high-quality calling. 

VoIP (voice over web protocol) telephones depend on steady web connections to work. When there’s a powerful and quick connection, the standard and reliability of the calls are glorious—particularly when you’re utilizing a high VoIP telephone supplier. Usually, no person on the decision will even be capable of inform that VoIP know-how is getting used.

With that mentioned, if the web goes down, VoIP telephones can have issues. This gained’t be a difficulty for many companies. However when you’re in a rural or distant location with spotty web, then PBX is perhaps extra dependable.

One fast solution to test your connection is by working a VoIP velocity check.

Nextiva speed test webpage
Use Nextiva’s velocity check to test your web connection.

This can assist you establish in case your present web connection can assist the VoIP calling capabilities that you simply’ll want each day. 

2. Prices

VoIP telephone techniques are considerably inexpensive than PBX techniques. 

Whereas your complete prices will rely on what you are promoting measurement, required traces, staff, and different elements, you possibly can virtually at all times count on to pay extra for a PBX system than a VoIP service.

A enterprise with round 20 customers can count on to pay anyplace from $5,000 to $10,000 on {hardware} and gear alone. Software program licensing charges are a further $2,000 to $3,000, and also you’ll usually pay round $1,500 for set up. Ongoing upkeep in your PBX telephone can price round $3,000 yearly. 

Enterprise VoIP providers usually begin round $20 per person per 30 days. 

Nextiva VoIP pricing for Essential, Professional, and Enterprise plans
Nextiva VoIP is an reasonably priced different to PBX telephone techniques.

Your greenback additionally goes a lot additional while you use a VoIP telephone. That’s as a result of most of the finest VoIP telephone suppliers embody options that transcend fundamental phone calling. 

Relying in your supplier and plan, you possibly can entry options like web faxing, SMS messaging, video calling, and extra, all included together with your flat month-to-month charge.

For smaller companies on a restricted finances, VoIP techniques are a no brainer. In addition they work nicely for bigger organizations, as you usually get higher per-user charges primarily based on quantity and contract size. 

3. Set up and Setup

Value apart, organising a PBX community for what you are promoting will be advanced. This isn’t one thing that the majority companies will deal with on their very own, and it usually requires IT help and set up out of your PBX supplier. 

The method entails prolonged steps for KSU wall attachments, circuit playing cards, and connecting your non-public department to a phone community. PBX distributors present the cables and cords which might be required for the non-public department, and these act as the principle line in your PBX system. The entire particular person telephones should be related to the system as nicely. 

Deploying a PBX system for what you are promoting could embody drilling some holes in your partitions and working new wires via the ceilings. It’s positively not a DIY job.

Conversely, VoIP telephones are ultra-easy to arrange and deploy. There’s nearly no set up course of, and also you doubtless have already got most of the conditions dealt with. 

Nextiva VoIP webpage with headline that says "Set up your business phone system in minutes" and an example call flow diagram
VoIP telephone techniques will be deployed in minutes.

In some instances, organising your VoIP telephone system will be completed on the identical day. That is very true when you don’t want any extra {hardware} and your calls are being comprised of current laptops, smartphones, and VoIP telephones. 

The one factor which will should be put in is a bit of software program for every machine. Past that, all it’s essential to do is get your customers onboarded to the system, which isn’t one thing that requires any IT help. 

So for these of you who don’t have devoted in-house IT assist, a VoIP telephone system will make your life a lot simpler. 

4. Scalability and Flexibility

Since PBX techniques depend on on-premises {hardware} and connectivity, scaling them just isn’t simple. For instance, if your organization is opening a second workplace in a special location, it’s essential to construct a PBX infrastructure there as nicely.

Even when you’re including new units and customers at an current location, you might want to switch sure modules with one thing that may deal with the elevated capability. 

Scaling your VoIP system is way simpler. Whether or not you’re including new staff to 1 location, opening utterly new areas, or desirous to onboard distant workers, scalability is achieved with only one or two clicks. 

Nextiva user management webpage with headline that says "Add or manage users in seconds - on one screen"
You’ll be able to add new customers to your Nextiva plan in seconds.

You’ll be able to handle all your customers, telephones, traces, extensions, and options from a easy admin portal. You gained’t should ship a technician out to an worker’s residence if you wish to add a brand new distant person. The whole lot is dealt with from the cloud. 

You’ll be able to solely go up to now with a PBX. The flexibility so as to add extra options is far more restricted in comparison with a VoIP system. 

VoIP telephone suppliers usually don’t lock you into strict contracts both. So if you wish to improve your plan to assist new options or new customers, you are able to do so with out having to leap via hoops. The one factor that may change is your month-to-month subscription charge.

PBX techniques usually tie customers to particular desk telephones. An worker couldn’t take calls on the street or reply calls from residence. The calls should be comprised of the telephone related to their extension. 

VoIP techniques are extremely versatile—permitting customers to make and obtain calls from nearly anyplace. Somebody may begin a name on their laptop at work, then switch it to the cellular app whereas they’re leaving the workplace, and switch it once more to a laptop computer after they get residence. 

5. {Hardware} Necessities

VoIP telephone techniques have minimal {hardware} necessities. 

You actually solely have to have web entry and a router. Past that, calls will be made utilizing current smartphones and computer systems. You don’t should buy any precise telephones to make use of a VoIP system.

Nevertheless, you do have the choice to make use of traditional-style telephones with a VoIP subscription. You simply want to ensure the telephones are VoIP-enabled, so it’s finest to get them straight out of your VoIP supplier.

Nextiva VoIP desk phone options
Nextiva has a variety of VoIP telephones to select from.

You may as well get VoIP cordless telephones, convention calling telephones, headsets, and extra. There are even VoIP adapters that rework conventional analog telephones into VoIP telephones. It will assist preserve your prices low when you don’t need to buy extra {hardware}.

PBX {hardware} is extra concerned.

It’s good to get desk telephones, cables, splitters, modems, circuits, and wall jacks. These techniques additionally require on-site PBX servers; most companies want backup energy sources.

6. Superior Options

PBX telephones don’t actually include any superior options. A PBX is a telephone system that comes with the whole lot you’d count on in a high-quality enterprise telephone system, nevertheless it ends there. 

VoIP techniques take fundamental enterprise calling to the following stage. Relying on the supplier and plan you choose, your VoIP telephone system is included with a whole enterprise communication suite. 

Nextiva webpage highlighting its all-in-one solution for talk, text, chat, and video
Nextiva is an all-in-one resolution for voice, video, and stay chat.

Some examples of superior VoIP options past name capabilities embody:

  • Unified communications
  • Video calling and convention calling
  • Workforce chat
  • Helpdesk software program
  • Gross sales CRMs
  • Display screen sharing
  • File sharing
  • Name analytics and stay information
  • Automated workflows
  • Buyer journey administration
  • Third-party software program integrations

You gained’t discover these in a PBX resolution.

7. Worldwide Calling

PBX telephones usually cost excessive charges for worldwide calls. However with a VoIP telephone system, you may make worldwide requires just some cents per minute.

These charges fluctuate by location, however they’re usually extraordinarily versatile. Because of this you gained’t essentially should get a global calling plan that’s separate out of your month-to-month subscription. Any worldwide calls will simply be added to your invoice. 

Nextiva international calling webpage
Nextiva presents built-in worldwide calling capabilities.

For companies with world branches, VoIP telephone techniques make it potential to speak with customers on the identical community at no extra price. For instance, your New York workplace can talk together with your London staff if the calls are made straight via the identical VoIP platform. 

The Similarities Between PBX and VoIP

Whereas PBX and VoIP telephone techniques have a number of variations, the 2 additionally share some frequent floor. 

In the beginning, these are the 2 high choices to think about for enterprise telephones. Each VoIP and PBX techniques have choices for fundamental native calls and home calling. You’ll have the power to maintain your current telephone quantity, add new telephone numbers, and arrange customized extensions and new traces in your workers. 

Each techniques include fundamental enterprise telephone options. This consists of voicemail, name holding, name transfers, overhead paging, convention calling, and extra.

It’s additionally value noting that each PBX and VoIP telephones are each extremely safe. There’s generally a false impression that VoIP techniques can have safety issues as a result of it makes use of the web for calling. However this can be a non-issue when you’re utilizing a good VoIP telephone service.

Nextiva security and reliability webpage
Nextiva handles safety in your behalf, so that you gained’t have to fret about it.

For instance, Nextiva presents 24/7 monitoring, name encryption, and biometric checkpoints to entry their servers. The community additionally has HIPAA-compliant and PCI-compliant options, that means companies in each trade can depend on Nextiva for safety. 

Closing Ideas About PBX vs. VoIP

PBX and VoIP telephone techniques are very completely different. PBX options are higher for companies in rural areas that may’t depend on web connectivity for calls. In addition they work nicely for organizations with on-site IT groups and workplaces that gained’t be scaling past a single location.

VoIP telephone techniques are far more cost-effective than PBX telephones. They’re simple to make use of, extremely versatile, cellular, and will be deployed anyplace. A VoIP system can be a lot simpler so that you can scale and keep if what you are promoting has a number of workplaces or distant staff. 

One other standout of utilizing a VoIP telephone system is which you could usually get a whole suite of communication instruments together with your subscription. This consists of video calling capabilities, staff chat, collaboration options, SMS messaging, and a lot extra.