Job Description: Chief Content material Officer

CMI first described the Chief Content material Officer (CCO) job greater than a decade in the past.

In these days, firms wanted senior leaders to spearhead the mixing of “content material advertising and marketing actions” into extra conventional advertising and marketing campaigns.

At this time, content material management should develop past advertising and marketing (even content material advertising and marketing) to embody an all-communication technique.

Meaning right now’s chief content material officer (no matter whether or not that’s the title the individual holds) guides the content material that makes up each expertise a buyer, viewers member, or prospect has with a model.

What does that appear to be in observe? I’ll clarify and supply a chief content material officer job description you’ll be able to copy.

First, although, let’s take a look at the context of what’s modified – as a result of that informs the scope of the brand new content material chief function.

Today’s chief content officer guides the #content that makes up every customer experience, says @Robert_Rose via @CMIContent. #ContentMarketing Click To Tweet

The way it began: Content material serves advertising and marketing

Once we final up to date our view on the chief content material officer function, we described it inside a content material advertising and marketing context. Most individuals who carried out that operate held titles like vp of content material advertising and marketing, head of content material advertising and marketing, editor-in-chief, and even chief storyteller.

Few held the “chief” title, as few firms thought-about content material a c-suite operate (like finance, operations, know-how, or advertising and marketing).

A couple of services manufacturers – particularly those who have constructed separate content material or media operations – have adopted the CCO title (Peloton, Dun & Bradstreet, and Ralph Lauren, for instance). Goldman Sachs, AirBnB, and Procter & Gamble have related roles however name them vp of content material, head of content material, or chief media officer.

The chief content material officers in these organizations give attention to the artistic facet of content material product growth. In media firms, the CCO is the main artistic voice for the model’s product technique. In product and companies manufacturers, the content material chief is more likely to run the strategic initiative of a media division or head up a targeted operate of artistic companies.

However content material technique isn’t a separate division at most manufacturers. Neither is it separated from the gross sales and advertising and marketing group.

That should change. And it’s beginning to.

Nearly a 12 months in the past, I wrote about how content material technique and advertising and marketing technique are coming collectively. I requested the query:

What if content material and advertising and marketing as a observe … was handled as vital within the enterprise as its present services or products?

And why shouldn’t or not it’s? Content material makes up the whole thing of communications from any firm.

At this time, virtually everybody within the group communicates immediately with audiences, equivalent to clients, companions, press, analysts, and workers.

The way it’s going: Content material significance skyrockets

We’ve moved past the necessity to combine content material advertising and marketing into the broader advertising and marketing ecosystem. That occurred.

Take into account this: 71% of entrepreneurs in our latest B2B analysis stated content material is extra vital to their organizations than it was a 12 months in the past.

Content material is a enterprise technique right now. Full cease.

However that merger of selling content material, content material advertising and marketing, and content material operations I discussed? It’s created a urgent want to arrange and coordinate not solely what advertising and marketing markets but in addition what gross sales sells, accounts service, PR relates, and HR recruits.

Because of this, content material management seems to be completely different going ahead. Right here’s how:

The content material chief (whether or not known as chief content material officer or not) should personal communication technique. The content material operate isn’t an inner, on-demand content material merchandising machine for the remainder of the enterprise – it’s a strategic contributor to each buyer expertise with the enterprise.

The chief content material officer should lead all operational content material approaches, together with content material advertising and marketing, content material operations, branded content material, native promoting, and anything that drives the creation of media-powered buyer experiences as a enterprise technique.

The CCO should set lead (and measure) experiences that align with and contribute to enterprise objectives. The content material crew of right now and tomorrow builds audiences by owned media experiences that may be monetized in a number of methods. They drive the execution of content material for short-term promoting campaigns. They drive engagement and shares on social media and natural search visitors from revolutionary earned media and word-of-mouth methods. However in addition they assist visibility, transparency, and inner communication of the content material lifecycle – from ideation to creation, administration, activation, promotion, and even archiving. And the CCO leads the event of the infrastructure required to do all of that.

The CCO leads content material for each a part of the client’s journey. The content material operate shouldn’t be relegated to top-of-funnel gross sales enablement belongings. It’s not restricted to Search engine optimisation-focused articles driving model consciousness. It’s not restricted to customer-support how-to movies or buyer occasions. The content material operate holds the experience to ship viewers worth at each stage of the client journey. And the chief content material officer guides the applying of that experience throughout the corporate.

Whether or not you name the function chief content material officer, vp of content material, head of content material, or one thing else issues lower than the operate of the place.

Listed here are the brand new necessities for the place. Be happy to repeat this description to advocate for a CCO at your model. You may as well use it to information your personal growth if the highest content material place is your aim.

Job description: Chief content material officer

Definition/description

The chief content material officer is a key member of the senior administration crew. The CCO leads the executive, operational, and inventive capabilities of content material as a strategic advertising and marketing and communications operate within the enterprise.

Stories to

Chief govt officer/chief working officer or chief advertising and marketing officer/VP of selling

Place abstract

The CCO’s aim is to safe the creation, coordination, consistency, and worth of content material as a aggressive benefit for the enterprise.

The CCO oversees all advertising and marketing and communications content material initiatives, each inner and exterior, throughout a number of platforms and codecs to drive worth to each the enterprise and the audiences served.

This particular person should have management expertise in artistic technique, coordinated content material operations, channel optimization, model consistency, viewers segmentation, translation/localization, and significant measurement of content material’s worth to the enterprise.

The place is the chief of a content material operation that collaborates throughout a number of organizational departments – together with public relations, communications, advertising and marketing, customer support, IT, gross sales, human assets, and govt management. Thus, the CCO ought to anticipate to have a hand in defining, governing, and deploying the general model’s communication method.

Obligations

The CCO owns all operational initiatives concerning the creation, administration, activation, and measurement of content material.

The CCO’s major accountability is to find out the working mannequin and content material method that may supply the best worth for the group, after which lead its administrative, operational, and inventive capabilities.

  • Design and implement content material methods, plans, and procedures that assist and prolong advertising and marketing and communications initiatives, each brief and long-term, and set up a constantly evolving content material observe
  • Set complete objectives for efficiency and development for content material as a strategic operate within the enterprise
  • Leverage market knowledge to develop content material themes/matters, then execute a plan to create the belongings that assist a viewpoint and result in important behavioral metrics
  • Supervise the administration and upkeep of viewers personas, content material inventories and audits, buyer journey maps, Search engine optimisation methods, and aggressive audits
  • Set up requirements, methods, finest practices, and workflow processes for managing the content material lifecycle, together with requesting, producing, distributing, selling, measuring, and retiring content material, together with guaranteeing all content material is according to model, type, high quality, tone of voice, and optimized for the assorted person experiences and throughout all acceptable channels
  • Collaborate with the corporate’s senior artistic crew leaders and channel homeowners on all initiatives to determine content material wants and alternatives to make sure effectivity and consistency throughout channels, verticals, and useful departments
  • Work with the corporate’s technical/digital groups to implement an environment friendly content material administration system (CMS), digital asset administration method, and different important know-how methods (e.g., advertising and marketing automation, e-mail administration, social media administration, analytics, and so forth.)
  • Create an organizational construction and rent/supervise leaders in all content material verticals; handle the efforts of different crew’s writers, editors, producers, and content material managers
  • Conduct ongoing usability exams to gauge content material effectiveness; Collect knowledge and deal with analytics (or supervise those that do) and make suggestions primarily based on these outcomes; work with homeowners of content material to revise and measure content material and advertising and marketing objectives
  • Set up efficiency objectives and oversee ongoing measurement protocols to guage and optimize content material effectiveness. This consists of gathering knowledge and dealing with analytics (or supervising those who do), in addition to making suggestions primarily based on efficiency outcomes
  • Guarantee a constant world, enterprise-wide method for content material, together with implementing taxonomies, meta tag buildings, structured content material, and localization/translation methods the place acceptable
  • Take part in content material enlargement actions (investments, acquisitions, alliances, and so forth.)

Success indicators

Efficiency expectations must be primarily based on the continuous enchancment of buyer nurturing, changing, and retention by storytelling and will increase in new prospects introduced into the enterprise by constant growth and deployment of content material.

The first standards for fulfillment are buyer and worker affinity, measured by lifetime buyer worth, buyer satisfaction, and worker advocacy. Extra standards for gauging success could embrace:

  • Optimistic model recognition and message consistency throughout chosen printed channels
  • Positive factors in outlined buyer engagement metrics (measured by customers taking the specified motion – conversions, subscriptions, purchases, and so forth.)
  • Web site and social media visitors development
  • Conversion metrics definition and development
  • Enhancements in constructive social media sentiment
  • Optimistic buyer suggestions and survey knowledge
  • Will increase in vital search engine key phrase rankings
  • Reductions within the time it takes clients to maneuver by the gross sales/shopping for cycle
  • Creation of latest up-sell and cross-sell alternatives by content material evaluation and utility
  • A stronger enterprise-wide give attention to driving gross sales, saving prices or creating happier clients by content material

What we omitted of the CCO description

You may discover that we omitted some issues normally included in job descriptions: schooling necessities and years of expertise.

Nobody faculty diploma covers every thing you’ll want to be a CCO right now. A liberal arts diploma may assist. So may a communications, journalism, or advertising and marketing background. Then once more, experience in your group’s trade may matter extra.

Equally, the variety of years of expertise most likely issues lower than what somebody discovered and completed throughout these years.

Does your group have a task that handles all these tasks? What would you add or change about this listing? Let me know within the feedback.

Want extra steering to hone your content material advertising and marketing abilities? Enroll in CMI University and get 12-month on-demand entry to an intensive curriculum designed that will help you do your job extra successfully.

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Cowl picture by Joseph Kalinowski/Content material Advertising and marketing Institute